1w Privacy Policy

1w is committed to protecting the personal data of every user who accesses its services. This section outlines what information is collected, why it is collected, and how it is safeguarded.

What Personal Information Is Collected

• Full name and date of birth
• Contact details, including email address and phone number
• Residential address and country of residence
• Payment information and transaction history
• Device identifiers, IP addresses, and browser data
• Identity verification documents, where required by law

Purpose of Data Collection

Personal information is collected for the following purposes:

• Verifying user identity and age in compliance with European regulatory requirements
• Processing financial transactions and maintaining accurate account records
• Providing customer support and responding to user enquiries
• Fulfilling legal and regulatory obligations under European gambling and data protection law
• Detecting and preventing fraudulent activity

Security Measures

1w applies a combination of technical and organisational safeguards to protect user data, including:

• SSL encryption for all data transmitted through the website
• Restricted internal access to personal information on a need-to-know basis
• Regular security assessments and system audits
• Secure data storage environments that comply with applicable standards

User Rights

In accordance with European data protection legislation, users have the right to:

• Access the personal data held about them
• Request correction of inaccurate or incomplete information
• Request deletion of their data, subject to legal retention obligations
• Object to or restrict certain types of data processing
• Lodge a complaint with the relevant data protection authority

1w processes user data only for legitimate, clearly defined purposes. All processing activities are conducted in accordance with applicable European data protection law and the principle of data minimisation.

Core Operational Uses

• Account management: Maintaining accurate user account records, verifying identity, and enabling access to services.
• Transaction processing: Handling deposits, withdrawals, and other financial operations securely.
• Service improvement: Analysing user behaviour and platform performance to enhance the quality and reliability of online services.
• Customer support: Using contact and account information to resolve user queries and complaints efficiently.

Marketing and Analytics

Where users have provided explicit consent, personal information may be used to:

• Send promotional communications related to available services
• Deliver personalised content based on user preferences and activity
• Conduct internal analytics to understand usage patterns and improve the user experience

Users may withdraw consent for marketing communications at any time by contacting the support team or using the opt-out mechanism provided in any communication received.

Regulatory and Legal Compliance

Personal data is also processed where required to:

• Meet anti-money laundering (AML) and know-your-customer (KYC) obligations
• Respond to lawful requests from regulatory authorities or law enforcement agencies
• Maintain records required under European gambling regulations

All data processing activities are grounded in a lawful basis as defined under applicable European data protection legislation.

Users have the right to access, review, and update the personal information held in their accounts at any time.

Accessing and Updating Personal Data

Users may review and correct their personal details by:

• Logging into their account and navigating to the profile or account settings section
• Submitting a written request to the customer support team, providing sufficient identification to verify the request

Requests for data correction or updates are processed within a reasonable timeframe in accordance with applicable European data protection law.

Data Removal Requests

Users who wish to request the deletion of their personal data must:

1. Submit a formal request through the designated support channel
2. Provide valid identification to confirm their identity
3. Acknowledge that deletion may result in the closure of their account

Note that certain data may be retained beyond a deletion request where retention is required by law or is necessary to fulfil outstanding legal or regulatory obligations.

Identity Verification and Security Checks

By registering an account, users consent to the processing of their personal information for the purposes of identity verification and security screening. This may include document checks and background verification conducted in accordance with applicable KYC requirements.

Payment Data Processing

Payment-related information is processed through authorised third-party electronic service providers. These providers operate under contractual obligations to protect user data and are selected based on their compliance with applicable data security standards. Users are advised to review the privacy documentation of any payment provider they engage with directly.

1w does not permit access to its services for individuals under the age of 18. Registration is restricted to adults, and the platform is not intended for use by minors.

Age Restriction Policy

• Users must be at least 18 years of age to create an account and use the services offered.
• During registration, users are required to confirm that they meet the minimum age requirement.
• Where required by applicable law or regulation, identity verification procedures may include age confirmation through supporting documentation.

Limitations on Age Verification

1w relies on the information provided by users at the point of registration. The operator cannot independently verify a user’s age without the submission of valid supporting documents. Where age-related concerns are identified, the account may be suspended pending verification.

Requests from Parents or Guardians

If a parent or legal guardian believes that a minor has registered an account and submitted personal information without authorisation, they may:

1. Contact the customer support team directly
2. Provide sufficient evidence to establish their relationship to the minor
3. Request the immediate closure of the account and deletion of any associated personal data

Such requests will be reviewed promptly, and appropriate action will be taken in accordance with this policy and applicable data protection obligations.

In the course of providing its services, 1w may transfer personal data to countries outside the European Economic Area (EEA) where partners, affiliates, or service providers are located.

Basis for International Transfers

By creating an account and using the platform, users acknowledge and consent to the transfer of their personal data to countries that may have different data protection standards than those applicable in Europe. Such transfers are carried out only where a lawful basis exists, which may include:

• Adequacy decisions issued by the European Commission
• Standard contractual clauses approved under applicable European data protection law
• Other appropriate safeguards as recognised by the relevant regulatory framework

Confidentiality Obligations on Third Parties

All agents, affiliates, and partners involved in the processing or receipt of personal data are required to:

• Maintain strict confidentiality with respect to any information received
• Process data only for the purposes for which it was shared
• Implement appropriate technical and organisational measures to protect that data

1w takes reasonable steps to ensure that all parties handling personal information on its behalf uphold standards consistent with applicable European data protection requirements.

This Legal Disclaimer forms part of the Privacy Policy and establishes a specific legal framework governing the relationship between 1w and its users with respect to the collection, processing, and protection of personal data.

Scope and Application

This disclaimer modifies or supplements the general application of certain legal norms where permitted under applicable law, creating a defined legal regime that governs data-related matters between the parties. It operates within the boundaries set by European data protection legislation and does not seek to override or diminish any rights granted to users under applicable law.

Acceptance and Legal Effect

This disclaimer becomes legally binding when a user accepts the Privacy Policy through any of the following actions:

• Signing or electronically acknowledging the policy during the registration process
• Ratifying the terms through continued use of the platform following notification of updates
• Joining the agreement by completing account registration

Users are advised to read this document in full before accepting its terms. Acceptance constitutes agreement to the legal regime described herein.

Cookies are small text files stored on a user’s device when they visit a website. 1w uses cookies to support core functionality and improve the overall quality of the online experience.

Purposes of Cookie Use

Cookies are used on this platform for the following purposes:

• Statistics and reporting: Collecting aggregated data on how users interact with the website to identify trends and improve performance.
• Behavioural analysis: Understanding navigation patterns to optimise the structure and content of the platform.
• Personalisation: Remembering user preferences and settings to provide a more relevant experience on subsequent visits.
• Performance optimisation: Ensuring the website loads efficiently and functions correctly across different devices and browsers.

Cookie Storage Period

Cookies placed by this website are stored on the user’s device for a period of up to 12 months from the date of issue, unless deleted by the user beforehand.

Managing Cookies

Users may control or disable cookies through their browser settings at any time. Disabling certain cookies may affect the availability or functionality of some features on the website. For detailed guidance, users should refer to the help documentation provided by their browser.

Access to and use of the services provided by 1w is conditional on full acceptance of this Privacy Policy.

Conditions of Use

By registering an account or using the platform, users confirm that they have read, understood, and agreed to the terms set out in this document. Users who do not agree to any part of this policy should not proceed with registration or use of the services.

Current Version Takes Precedence

This document represents the current and authoritative version of the Privacy Policy. It supersedes and replaces all previous versions of this policy in their entirety. In the event of any inconsistency between this version and any prior version, the terms contained in this document shall prevail.

Policy Updates

This policy may be revised from time to time to reflect changes in applicable law, regulatory requirements, or operational practices. Users will be notified of material changes through the platform or via registered contact details. Continued use of the services following such notification constitutes acceptance of the updated terms.

1w may share personal data with third parties in defined circumstances and in accordance with this policy and applicable European data protection legislation.

Circumstances for Data Sharing

Personal information may be disclosed to third parties in the following situations:

• Dispute resolution: Where data is required to investigate or resolve disputes between users and the platform.
• Contractual obligations: Where sharing is necessary to fulfil agreements entered into with service providers, payment processors, or regulatory bodies.
• Legal and regulatory compliance: Where disclosure is required by law, court order, or instruction from a competent regulatory authority.

Transparency Regarding Third Parties

Where third-party recipients are identifiable, they may be listed within this document or within the relevant section of the website. In cases where specific parties cannot be named in advance, 1w will disclose, upon request:

• The purpose for which the data is being shared
• The categories and volume of personal information transferred

User Consent for Data Transfers

By submitting personal information through the registration process or during the use of services, users consent to its transfer to third parties in the circumstances described above. This consent is collected and retained in accordance with applicable data protection requirements.

All third parties receiving personal data are required to handle it responsibly and in accordance with the obligations set out in applicable law and their contractual arrangements.

The 1w website may contain links to external websites and online platforms that are not operated or controlled by 1w.

Scope of Responsibility

1w is not responsible for the privacy practices, data collection methods, or information handling policies of any third-party website accessed through a link on this platform. The presence of a link does not constitute an endorsement of that website or its privacy practices.

User Responsibility

Users who follow links to external websites do so at their own discretion. It is the responsibility of each user to:

• Review the privacy policy of any external website before submitting personal information
• Understand how personal data may be collected, stored, or used by that third-party platform
• Exercise caution when sharing personal or financial information on websites outside the control of this platform

1w recommends that users familiarise themselves with the privacy documentation of any external resource they visit.