Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. This is a fundamental truth that every player should keep in mind before placing any bet.

1w encourages you to approach betting as a form of entertainment, not as a source of income or a way to resolve financial difficulties. Managing your wagering activity responsibly means staying aware of how much time and money you spend, and making informed decisions at every step.

Here are the core principles to guide safe play:

• Set a budget. Only gamble with money you can afford to lose.
• Track your time. Monitor how long you spend playing.
• Stay informed. Understand the odds and the nature of each game.
• Play for enjoyment. Treat gambling as leisure, not a financial strategy.
• Use the tools available. Take advantage of the control features on your account.
• Take breaks. Regular pauses help you maintain perspective.
• Never chase losses. Trying to recover losses often leads to greater harm.

Responsible habits protect both your financial stability and your emotional wellbeing.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Recognizing the warning signs is the first step toward getting the right support.

The following indicators may signal a problem with betting behavior:

• Betting more money than you originally planned or can afford
• Feeling unable to stop or reduce gambling despite wanting to
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to fund betting activity
• Feeling restless, anxious, or irritable when not gambling
• Using gambling to escape stress, depression, or personal problems
• Lying to family members or others about the extent of your gambling
• Repeatedly failing to follow through on decisions to stop or cut back
• Continuing to gamble after significant financial or personal losses
• Losing interest in hobbies or activities you previously enjoyed

Gambling addiction is a serious condition that requires attention and, in many cases, professional help. If you recognize several of these signs in yourself or someone close to you, do not delay in seeking guidance.

Addressing a gambling problem takes honesty, commitment, and the right tools. There are concrete steps you can take to regain control of your betting habits.

1w recommends the following measures to help prevent and manage problematic gambling:

• Set deposit limits. Restrict how much you can add to your account within a given period.
• Set wagering limits. Cap the total amount you are able to bet per day, week, or month.
• Use session time limits. Limit how long each gaming session lasts.
• Activate loss limits. Prevent losses from exceeding a defined threshold.
• Request a cooling-off period. Take a short break from the platform to reset.
• Use the self-exclusion option. Temporarily or permanently block access to your account.
• Reach out for support. Contact customer support or a professional counseling service.
• Talk to someone you trust. Sharing your concerns often reduces their weight.
• Avoid gambling when distressed. Do not play when you are emotionally vulnerable.
• Seek professional treatment. Therapists and addiction specialists offer structured, effective help.

All account control tools are accessible directly through your 1w profile settings. You do not need to contact support to activate most of them.

A number of established organizations across Europe provide free, confidential support to individuals affected by gambling addiction. Reaching out to these services is a sign of strength, and help is available regardless of where you are in your journey.

The following resources offer information, counseling, and direct assistance:

• GamCare (UK) – Helpline, live chat, and counseling services for gambling-related harm: www.gamcare.org.uk
• Gamblers Anonymous (Europe-wide) – Peer support groups for people affected by gambling addiction: www.gamblersanonymous.org.uk
• BeGambleAware (UK) – Guidance, self-assessment tools, and a 24-hour helpline: www.begambleaware.org
• Joueurs Info Service (France) – Free helpline and support network for problem gambling: www.joueurs-info-service.fr
• Bundeszentrale fur gesundheitliche Aufklarung (BZgA) (Germany) – Addiction counseling and online support: www.check-dein-spiel.de
• Gorski Support Systems (Netherlands – Jellinek) – Specialist addiction treatment and counseling: www.jellinek.nl
• FEJAR (Spain) – Federation of rehabilitation associations for problem gamblers: www.fejar.org
• Gordon Moody (UK) – Residential and online treatment programs for severe gambling addiction: www.gordonmoody.org.uk

All services listed are independent of 1w and offer free, impartial support.

If you are concerned about your gambling habits, our support team is available to guide you toward the right tools and resources. You do not need to face this alone, and contacting us is always the right step.

The following contact methods are available to players in Europe:

• Live Chat: Available directly on the 1w website, 24 hours a day, 7 days a week
• Email: Reach our support team by writing to the official support address listed in your account settings
• Help Centre: Access our self-service portal for step-by-step guidance on activating account limits, self-exclusion, and other responsible gaming tools

Our team is trained to handle sensitive inquiries discreetly and without judgment. All responsible gaming requests are treated as a priority.